Case Study: The Frick Collection

As The Frick Collection readied for a unique, temporary move to an entirely new location during the renovation of their historic mansion, we created a membership direct response appeal featuring the bold, new brand for their new temporary home, Frick Madison.

The membership appeal arrived in homes in January 2021, ahead of the opening of Frick Madison in March, capitalizing on the opportunity for prospects to join and attend Member Preview Days.

Copy and design conveyed the unusual concept of a move to a new location, rather than having an extended closure while the Frick’s historic home on 1 East 70th Street is undergoing renovation. Viewing the Frick’s world-renowned collection in an entirely new context became part of the membership appeal, coupled with a warm invitation to join and special offers including the designation, “Frick Future Member,” to those who join during this period of exciting change.

The package design featured dramatic close-up images of signature art, including a Rembrandt and a Vermeer, highlighting the exceptional art experience at the Frick.


The campaign was a tremendous success despite being conducted in a period of uncertainty and economic upheaval, achieving a response rate of more than 2% and an average gift of $145, with a ROI of close to $4.